MGT 300

MEASURING INFORMATION TECHNOLOGY’S SUCCESS Key performance indicator – measures that are tied to business drivers Metrics are detailed measures that feed KPIs Performance metrics fall into the nebulous area of business intelligence that is neither technology, nor business centered, but requires input from both IT and business professionals EFFICIENCY AND EFFECTIVENESS   Efficiency IT metric – measures the performance of the IT system itself including throughput, speed, and availability Effectiveness IT metric – measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases BENCHMARKING – BASELINE METRICS   Regardless of what is measured, how it is measured, and whether it is for the sake of efficiency or effectiveness, there must be benchmarks – baseline values the system seeks to attain Benchmarking – a process of continuously measuring system results, comparing thos

CHAPTER 3 - STRATEGIC INITIATIVES FOR IMPLENTING COMPETITIVE ADVANTAGES O rganizations can undertake high-profile strategic initiatives including: -          Supply chain management (SCM) -          Customer relationship management (CRM) -          Business process reengineering (BPR) -          Enterprise resource planning (ERP) SUPPLY CHAIN MANAGEMENT (SCM )     Involves the management of information flows between and among stages in a     supply  chain to maximize total supply chain effectiveness and profitability.    Four basic components of supply chain management include:        Supply chain strategy : strategy for managing all resources to meet customer   demand                                         for all product and services .         Supply chain partner : partners throughout the supply chain that deliver finished                                        products, raw materials, and services        Supply chain operation : schedule f